Support & Ticket Help
We're an independent guide, not a ticket seller. Here's how to get the right help for your booking.
We do not sell tickets
www.lasagradafamília.com is an independent travel guide. We do not process payments, issue tickets, or handle bookings of any kind. All purchases and booking support must go through the ticket platform you used — Tiqets, GetYourGuide, or Viator. We are unable to cancel, refund, or amend any booking.
Contact Your Ticket Provider
Find the platform you booked with below and go directly to their support centre.
If you booked through a Tiqets link on this site, Tiqets handles all ticket support including cancellations, refunds, and re-sends.
Find your order number in the confirmation email from Tiqets. It starts with TQ-.
Visit Tiqets Help CentreIf you booked through a GetYourGuide link, contact GetYourGuide directly for all booking, amendment, and refund requests.
Your booking reference can be found in your GetYourGuide confirmation email or in your account dashboard.
Visit GetYourGuide Help CentreIf you booked through a Viator link, all support, cancellations, and refund requests must go through Viator's customer service.
Your booking reference number can be found in your Viator confirmation email.
Visit Viator Help CentreCommon Questions
Didn't receive your tickets?
Check your spam or junk folder first. If your tickets are still not there, contact the platform you booked with (Tiqets, GetYourGuide, or Viator) directly — they can resend your confirmation email.
Need to cancel or change your booking?
Cancellation and amendment policies are set by the ticket provider — not by us. Log into your account on the platform you booked with, or contact their support team. Policies typically allow cancellation 24–48 hours before your visit.
Want a refund?
Refund eligibility depends on the cancellation policy of your specific ticket and the platform you booked with. We cannot process refunds — please contact Tiqets, GetYourGuide, or Viator directly.
Entry denied at the basilica?
If you were denied entry despite having a valid ticket, contact your ticket provider immediately with your booking reference and a description of what happened. They can investigate and advise on next steps.
Questions about opening hours or access?
For the most up-to-date information on closures, accessibility, and visit conditions, check the official Sagrada Família website at sagradafamilia.org or call their visitor centre directly.
Contact the Sagrada Família Directly
For questions about the basilica itself — opening hours, closures, accessibility, or visit planning — contact the official Sagrada Família visitor services:
- 🌐 www.sagradafamilia.org
- 📍 Carrer de Mallorca, 401, 08013 Barcelona, Spain
- 🚇 Metro: Lines L2 (purple) & L5 (blue) — Station: Sagrada Família